Salesforce Administrator (Global Org – SOX Environment)

We are partnering with a U.S.-based technology company developing advanced communications and connectivity systems with global commercial and government applications.

As part of its continued growth, the company is strengthening its global go-to-market and service operations and is seeking an experienced Salesforce Administrator to support and evolve a complex, enterprise-scale Salesforce environment.

This role is well-suited for Salesforce professionals who are comfortable operating in highly structured, SOX-controlled environments and want to work on systems that directly support global revenue operations, customer service, and mission-critical business processes.

Strong English communication skills are required, both written and verbal, suitable for daily collaboration with global teams.

This position supports a global Salesforce organization spanning Sales Cloud, Service Cloud, and Revenue Cloud Advanced (RCA).

The role is responsible for day-to-day administration, production support, configuration, release readiness, and continuous improvement across core sales, service, and lead-to-cash workflows.

Operating within a SOX-controlled environment, this role ensures strict adherence to access controls, segregation of duties, change management standards, and audit-ready documentation.

The position also provides operational support for SPIFF (commissions and incentives) and related integrations.

The role supports users across NAM, EMEA, and APAC and requires coverage during U.S. business hours.

• Provide Tier 1–2 support for Salesforce and RCA users, including intake, triage, troubleshooting, and resolution of incidents and service requests.
• Manage and prioritize a ticket queue while meeting SLAs and maintaining clear communication with stakeholders.
• Support onboarding and offboarding activities, including user setup, licenses, roles, profiles, permission sets, and access governance.

• Administer and optimize the Salesforce security model, including roles, profiles, permission sets, sharing rules, queues, public groups, and territories.
• Maintain configuration across global business processes: page layouts, record types, fields, validation rules, assignment rules, approval processes, and flows.
• Maintain overall org health through proactive monitoring, audits, and issue prevention.

• Support RCA workflows including quoting, pricing, contracting and subscriptions, amendments, renewals, and order handoff processes.
• Troubleshoot quoting, pricing, or contracting issues and collaborate with RevOps and Sales Operations on enhancements.

• Support case lifecycle processes including routing, queues, SLAs and entitlements, macros, quick text, and productivity tools.
• Maintain service dashboards and reporting; provide configuration support to service operations teams.

• Provide operational support for SPIFF workflows tied to sales compensation, including eligibility, crediting visibility, and user access.
• Troubleshoot data or integration issues between Salesforce and SPIFF and support change readiness for compensation-related updates.

• Ensure all changes follow SOX-controlled SDLC processes: request → approval → build → test → deploy.
• Maintain strict segregation of duties (SoD) and role-based access controls.
• Document and retain change-management evidence including approvals, UAT sign-off, release notes, and deployment validation.
• Perform periodic access reviews and support internal and external audits.
• Maintain data integrity controls for revenue-impacting objects and fields.
• Support control testing, remediation, and continuous improvement of compliance documentation.

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience).
• Salesforce Administrator Certification (ADM-201) preferred.

• 3–6+ years of Salesforce Administration experience in a multi-cloud environment.
• Experience supporting Sales Cloud and Service Cloud.
• Hands-on experience in a SOX-controlled environment with strong understanding of access and change controls.
• Experience working within a ticket-based support model (e.g., Jira Service Management, ServiceNow, Zendesk).
• Ability to support global teams and manage time-zone handoffs effectively.

• Salesforce Advanced Administrator certification.
• Experience with Revenue Cloud Advanced or comparable quote-to-cash platforms.
• Experience with SPIFF or similar incentives and commissions systems.
• Familiarity with integration platforms (MuleSoft, Boomi, Workato, APIs).
• Working knowledge of Salesforce Data Loader and basic SOQL.
• Strong reporting and dashboarding capabilities.

• Strong interpersonal skills and ability to collaborate across Sales, RevOps, Engineering, Finance, and Customer Operations.
• Excellent written and verbal communication skills.
• Proven ability to operate effectively in documentation-heavy, change-controlled environments.
• High attention to detail to ensure configuration accuracy and audit readiness.
• Strong analytical and troubleshooting skills.
• Ability to manage competing priorities in a fast-paced, global organization.

This role ensures the stability, security, and compliance of the systems that power global sales, revenue operations, and customer support.

Your work directly enables reliable execution at scale—ensuring that critical business processes operate with precision, integrity, and trust across regions and teams worldwide.