Technical Support Engineer

About Agurotech

Agurotech develops smart sensor solutions that help growers make better decisions in the field. Our technology combines hardware, firmware, data, and agronomic insight to deliver reliable and actionable information. As we grow, we are looking for a technically strong team member who can help resolve customer issues, improve product reliability, and support customers and partners in a professional and effective way.

About the role

Agurotech is looking for a technically strong and analytical Technical Support Engineer to take ownership of customer issues related to our sensors, firmware, data flows, and connected systems.

In this role, you handle technical issues from start to finish. You investigate problems in a structured way, identify whether the root cause lies in hardware, firmware, data, connectivity, configuration, installation, or field usage, and coordinate with internal teams to resolve them. At the same time, you communicate clearly with customers and partners, manage expectations, and ensure smooth follow-up throughout the process.

You will also help improve Agurotech’s troubleshooting approach by documenting findings, developing standard checks and protocols, and strengthening issue-handling processes. Occasionally, you may perform field checks or tests when needed.

Key responsibilities

• Take ownership of customer-reported technical issues from intake to resolution.
• Diagnose and resolve issues related to hardware, firmware, sensors, data, connectivity, and configuration.
• Investigate root causes in a structured and analytical way.
• Perform checks, tests, and validations to reproduce and understand issues.
• Coordinate with internal hardware, firmware, software, data, and operations teams.
• Communicate clearly with customers and partners throughout the resolution process.
• Document findings, solutions, recurring patterns, and improvements.
• Help improve troubleshooting protocols, test procedures, and issue-handling workflows.
• Occasionally carry out field checks or field testing.

Who you are

• You have a Bachelor’s or Master’s degree in a technical field, such as Electrical Engineering, Mechatronics, Embedded Systems, Computer Science, Technical Informatics, or similar.
• You have strong technical and analytical problem-solving skills.
• You are able to independently investigate complex technical issues.
• You take ownership and work in a structured way.
• You have affinity with hardware/software integration, sensors, embedded systems, or IoT solutions.
• You communicate clearly and professionally with customers and colleagues.
• You are fluent in English. Speaking Dutch is a plus.

Why this role matters

You will play a key role in connecting customer issues, product performance, and internal technical improvement. Your work will directly contribute to product quality, operational excellence, and customer trust.