HR Operations-Senior Associate

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the People Operations team you manage end-to-end Workday data updates and independently handle complex queries. As a Senior Associate you guide and train associates, timely completion of tasks while demonstrating individual initiative and ownership of assigned work. This position provides an exciting opportunity to collaborate with various teams, drive process improvements, and enhance operational within the organization.

Responsibilities-

• Manage end-to-end updates in Workday data systems
• Handle complex queries independently and effectively
• Guide and train associates to secure task completion
• Drive process improvements to enhance operational productivity
• Collaborate with various teams to streamline workflows
• Analyze data to inform decision-making and strategies
• Uphold quality standards in every deliverable
• Foster a collaborative environment among team members
  
  

What You Must Have-

• Bachelor's Degree
• 6 years of experience in People Operations
• Oral and written proficiency in English required
  
  

What Sets You Apart-

• Skilled in Workday and ServiceNow
• Demonstrating initiative and ownership of work
• Managing complex queries with minimal supervision
• Conducting data audits for accuracy and compliance
• Collaborating with People teams for smooth operations
• Improving processes and implementing automation
• Interpreting reports and complex data
• Attention to detail and identifying risk