Role:

We are looking for an Onsite IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably multinational companies.

You are directly onsite with our customers and working on incoming tickets of your users:

• Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures.
• Diagnose and quickly resolve a wide range of Windows applications issues.
• Good troubleshooting knowledge on internet and VPN issues.
• When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Knowledge of Citrix and VPN
• Customize & configure desktop hardware to meet specifications and business standards
• Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration,
• i.e., account creation and management and password resets on Active Directory
• Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries, issues and problems.
• Setting up PC workplaces
• Installations, migrations and rollouts
• Deal with stock / asset management
• Provide support on meeting room / conferencing room
• Provide smart hand support for Server and network devices
• Collaborate with L3 and other resolver teams in English

Location: Bucharest (fully onsite)

Requirements:

• 2 years of IT experience in end-user support within corporations
• Good working knowledge of Windows 10/11 and related Office applications
• Support experience of MACs would be beneficial
• Knowledge of mobile devices – Android and iOS
• Experience of using a Service Now ticketing system
• Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components
• Familiarity with Microsoft SCCM would be advantageous during troubleshooting, H&E support
• Excellent communication are mandatory in English and Romanian

Benefits:

• Birthday Day off
• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Be Part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.