LeadDesk
Senior Site Reliability Engineer
LeadDeskFinland6 days ago
Full-timeRemote FriendlyEngineering, Information Technology
Nice to meet you! I’m Shweta Malhotra, a Talent Partner at LeadDesk. Together with manager Jere Kaipio, we’re strengthening our Site Reliability team in Helsinki.

It means we need your help and can’t wait to welcome the Senior Site Reliability Engineer

What’s In It For You 

  • Key role in running operations for a business critical and highly available service
  • Publicly listed SaaS company that develops its own product
  • You'll be working closely with cross-functional teams to ensure alignment with our strategic vision. 
  • Flexible office hours and a hybrid work model: Enjoy a mix of remote and onsite work (3 days a week) at our Helsinki office. 
  • Join a publicly listed SaaS company that develops its own technology and is committed to innovation. 
  • Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting. 
  • Option to participate in an on-call rotation

Key Responsibilities

  • Linux server administration
  • Maintaining physical and virtual infrastructure
  • Troubleshooting complex issues with senior level understanding of LeadDesk technologies and infrastructure
  • Designing and maintaining container infrastructure
  • Automating and managing infrastructure using IaC methods
  • Security related compliance / audits. SOC2 / ISO27001

This is where the match happens

Must-haves

  • Bachelor’s Degree or higher in IT
  • Senior level Linux system administration skills
  • Communicate fluently in English
  • Ability to work effectively in a team and independently
  • Problem solving skills
  • Skills to maintain and develop container infrastructure, e.g. Docker Swarm / Kubernetes
  • Experience of maintaining a business critical production service
  • Basic programming skills in any programming language
  • Experience with public cloud services, AWS, GCP, Azure, UpCloud, etc.
  • Basic SQL skills
  • Version control experience (Git)

Nice-to-haves

  • VoIP experience (e.g. Asterisk / Kamailio)
  • Familiar with CI/CD practices
  • Prometheus, Grafana, Loki experience
  • PostgreSQL skills
  • Experience with Juniper switches
  • Virtualization experience (e.g. Proxmox, VMWare)

Practicalities (example, change as agreed)

  • Your location: Helsinki Metropolitan area 
  • Work permit in Finland 
  • Start date: As soon as possible 
  • Work model: Hybrid 
  • Working hours: Flexible 
  • Employment: Full-time and permanent

What’s Next

We can’t wait to meet you! Apply today or latest by 10th November'25

For more information, please reach out to Shweta Malhotra from the Talent team by email: shweta.malhotra(at) leaddesk.com.

LeadDesk briefly

At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1.

We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we're committed to providing equal opportunity for all employees and applicants.

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