Role:

• Drive and ensure the successful project delivery across both countries with HEM subsidiaries well as without legal entities or representation (OC countries)
• Work with GSDM, PMO, SDMs and other internal departments to ensure target CM2 is met for all the Countries in project scope
• Ensure that the local teams and partners are properly trained on ticket management and putting process improvement measurements in place
• Proactively monitor tickets throughout internal as well as external, customer and/or 3rd party tools and escalate possible SLA breaches to the local teams and partners
• Ensure that the local teams are properly trained on ticket management and putting process improvement measurements in place
• Effectively and timely report issues and escalations impacting service immediately to GSDM

Requirements:

• C1 English
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field

Benefits:

• Buddy program
• Health/ Medical insurance
• Inflation allowance (TDA Allowance)
• Internal career development program
• International job opportunities
• Mobile working
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
• Unlimited employment contract

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.